FAQ
Q: Can you offer cheaper/other shipping?
A: No, we only offer FedEx shipping
(FedEx priority for now)
Q: Can you ship to my country?
A: If there isn't your country please let us know.
Q:How long does it take to deliver?
A: We aim to ship orders out between 2-3 days after order placement.
The delivery time depends on location and local FedEx.
Q:Will you mark down/declare the value of my order for customs?
A:No, Monstargear compliance with tax regulations.
Q: Can I change my shipping address?
A: Yes you can. If order hasn’t shipped please contact us via discord #support or email
If order has shipped out changing address will cost $15.
Q: Will our products be restocked?
A: Our series of boards will not be restocked; one time run!
Q: I have issue about community GB item/ aftermarket item
A: We do not guarantee to any of those. Please contact to GB runner/seller.
Q: May I get a replacement for my order due to damaged items?
A: Please see QC Standards below:
Exchanges or refunds are available for the following reasons.
Exchanges and refunds are not possible after assembly.
Do check before you assemble the housing.
Housing/Non PVD weight
Outside - Scratches defect over 3mm
Inside - Scratches or defect over 5mm
Outside visible anodizing defect.
Outside dent over 3mm
PVD Weight
Outside - Scratches defect over 3mm
Inside- Serious defect or dent
Cable
USB port damage or un-useable
Others
Has functional issue
PCB
Malfunction before solder.
SHIPPING:
Can you offer cheaper/other shipping?
No, we are only using FedEx.
How long does it take to deliver?
We usually are able to ship out within 2-3 business days.
The deliver time depends on location and local FedEx.
Will you mark down/declare the value of my order for customs?
No, Monstargear compliance with tax regulations.
Can I change my shipping address?
Yes you can. If order hasn’t ship you can easily change by emailing to us.
If order has shipped out changing address will cost $15.
My product got delivered as damaged
We need picture of
original state when it has delivered
original state inside of box(with original buffer air cap) and inside of product box along with product
picture of damaged box and product.
Pleas send picture to monstargear006@gmail.com
About our products
When does XO restock?
Our XO is limited. There is no restock.